Our survey says…
Last autumn I took it upon myself to do a (totally unofficial) survey of how technology is used by the different churches in my town and the surrounding villages. I used Google to draw up a list of all the churches in the area, then working outwards I went through the websites of these churches one by one, making a note of things like
- Do they actually have a website?
- How well does it work? Is it frequently updated?
- How well does the site describe services, facilities and activities?
- Does the site have things for particular interest groups (e.g. 20s-30s, marriage-prep, Alpha)?
- How well does the site use media (audio, video), and does the church use social media?
- Does the website gives examples of where church members can get involved in using technology, and are these supporting roles (e.g. operating AV equipment) or creative (video production, animation, graphical design etc.)?
- Does the church use only its own resources, or point people to carefully chosen external resources?
- How well is the church website digitally integrated into the Christian community in the Aylesbury area (e.g. by advertising events at other churches)?
- How well is the church website integrated into the wider community, for example by linking to groups from outside the church that use its facilities during the week (e.g. NHS support groups, fitness classes, Alcoholics Anonymous)?
This survey had some obvious limitations. It only provided a snapshot of a church’s digital footprint at one moment in time, it only included items that churches chose to externally advertise (so intra-church WhatsApp groups got overlooked) and so on. Despite this, I thought it was a worthwhile activity to try. Modern technology has already changed the world, and a good question to ask is whether the church (as a whole) is making the best use of it. As someone who spends a lot of time in front of a computer, this is a question I felt I could have a reasonable go at assessing. As a by-product, I gained a good overview of the Christian groups in the area and how they are involved in their wider communities. Which is no bad thing.
Here is some of what I found out.
And the winner of “Best Website” goes to…
Okay, I’m not really going to rank church websites in order of greatness. But some are better than others. Overall, churches with a larger congregation or from a more modern denomination (e.g. Vineyard, New Frontiers) had a better web presence. In comparison, smaller, more established congregations were weaker in this area. This was true of churches in the town as well as in the surrounding villages.
The obvious reason I can think of for this is that making and maintaining a website takes resources (a lot of time, some money) and a degree of expertise. Also, technology (particularly social media) skews towards the skill set of younger people, and there is a bit of a chicken-and-egg situation whereby tech-savvy people are pulled towards a church that is already tech-savvy…
Some of the best use of technology was actually by churches set up to cover the new housing estates. With hindsight this is hardly surprising, as taking into account their target audience (and in some cases lack of a building) they have had to innovate and engage with modern methods of communication in order to succeed.
The stopping point
Some websites were very basic, giving little more detail than services times, contact details and information that certain types of activity existed during the week. Others were much more fully-featured with libraries of recorded sermons (though some of these seemed to be pretty erratic selections), information on volunteering opportunities, pages describing social action and supported missionaries, and so on.
There was a point at which even the best websites ran out: creative content and resource curation. Some churches had music they had recorded, book reviews, or an introductory video. However, creative content of this sort was always pretty limited. Also, there was generally little attempt to link to external resources, even from within the same denomination. There’s an obvious reason for these things – creating content takes time (it takes me a day to write something as long as a blog post), and so does updating websites. Blogs and “news” sections in particular were often rather like zombies – they’re dead, they’ve clearly been dead for a long time, but they get trapped in an archive as no-one can bear to finish them off.
When it came to “community” I was particularly interested in three things: how well churches cooperated with each other, how well churches catered for special interest groups, and how well churches seemed to be integrated with the wider community.
For the first of these, the short answer is: when it comes to technology, most churches hardly seem to interact with each other at all. For one church to link to events or resources at another did happen, but it was actually quite rare – even within a denomination.
Some special interest groups were well catered for. Most churches had a children’s programme, though the extent of it varied. Likewise, there was often provision made for senior citizens, men’s and women’s ministry, and mother-and-baby groups. This was often the point at which official programmes ran out. This isn’t really surprising, as most churches are of a similar size (more than fifty, max a few hundred), have a quorum of children and the elderly to care for, and both too few people in other special interest groups and too little time for running anything else.
When it comes to integration with the wider community, the visibility of this on websites varies greatly. Some churches have a wide programme of social action going on and are keen to talk about it. At the other end of the spectrum, some seem reluctant even to mention the public-service organisations (NHS support groups, disabled clubs, Alcoholics Anonymous etc.) that use their buildings during the week. And few indeed mention those that operate at other churches.
Drawing the threads together and making suggestions
In one sense my survey is now way out of date. As a result of the coronavirus lockdown, churches have been adopting new technology across the board in order to keep functioning. The church I go to now has an active social media group for the whole church, Zoom services on a Sunday, and even Zoom homegroups during the week. However, running in the background there is a strong undercurrent of “this situation is temporary, then we’ll be able to get back to meeting together in person.” Which naturally leads to the question: if the lockdown ends soon, will the new technology be jettisoned as quickly as it has arrived?
I think its an open question. Lockdown is a developing situation, and even the best guess is unlikely to be totally right. The thing that concerns me is not so much whether my particular church keeps this or that specific bit of technology going, but rather that in the desire for the familiarity of physical community the church (in the broader sense) might simply return to what it was doing before without giving the wider role of technology much thought.
Over the last few years I have been thinking that it would be a good idea if churches worked together more. Here are a few ways in which greater cooperation in the digital sphere would be useful:
- Currently each church reinvents the same wheel. Is there any margin in the idea that churches work together on shared webspace, freeing up resources for doing extra things rather than duplicating the same functionality? As an example: the evidence suggests that no church can support a “church blog”. But if churches worked together, maybe they could?
- Currently, larger churches have better technological capability, i.e. in a sense there is “digital poverty/inequality.” Is there a way in which more tech-savvy, larger churches can partner with smaller churches in the same area (even crossing denominational bounds)?
- Digital roles tend to be support rather than explicitly creative, and creative work tends to be limited to introductory videos and youth work. Is there a way in which like-minded individuals from across the churches can be teamed up to make something more significant in the adult space?
Perhaps some of these things are already going on. In which case, do leave a comment below!
Phew. This post has got rather long. Hopefully there is something to get you thinking. One final suggestion:
Somebody please come up with a way for Christians in the same part of town to get to know each other! Currently people living a street away drive to different parts of town for church and don’t know each other exist. This is bonkers!!
See you in the next post!